Scammed While Shopping Online? How to Report It
Fake sellers, orders that never arrive, refunds refused, accounts taken over: here is the official way to report it to 58 shopping platforms in 53 countries, the buyer-protection deadline you must meet, and where to escalate if the platform won’t help.
The biggest shopping scam is a fake “customer care” number. Many platforms have no phone line at all. Every contact here was read on the platform’s own site, and we mark the ones with no phone support, so you know any number claiming to be them is fake.
Find your shopping site
- AjioFashionIndia
- Alibaba.comMarketplaceWorldwideNo official phone line: any number is fake
- AliExpressMarketplaceWorldwideNo official phone line: any number is fake
- AllegroMarketplacePoland
- AmazonMarketplaceUnited States, United Kingdom, Germany, France +17
- AmericanasMarketplaceBrazil
- Best BuyElectronicsUnited States
- BigBasketMarketplaceIndia
- Bol.comMarketplaceNetherlands
- CarousellClassifiedsSingapore, Malaysia, Hong KongNo official phone line: any number is fake
- CdiscountMarketplaceFrance
- CoupangMarketplaceSouth Korea
- CraigslistClassifiedsUnited States
- DubizzleClassifiedsUnited Arab Emirates, Egypt
- eBayMarketplaceUnited States, United Kingdom, Germany, Australia +4
- EtsyMarketplaceWorldwideNo official phone line: any number is fake
- Facebook MarketplaceClassifiedsWorldwide
- FalabellaMarketplaceChile, Colombia, Peru
- Finn.noClassifiedsNorway
- FlipkartMarketplaceIndiaNo official phone line: any number is fake
- GmarketMarketplaceSouth Korea
- GumtreeClassifiedsUnited Kingdom, Australia
- Gumtree South AfricaClassifiedsSouth Africa
- HarajClassifiedsSaudi ArabiaNo official phone line: any number is fake
- JD.comMarketplaceChina
- JioMartMarketplaceIndia
- JumiaMarketplaceNigeria, Kenya, Egypt, Morocco +2
- KilimallMarketplaceKenya
- KleinanzeigenClassifiedsGermanyNo official phone line: any number is fake
- KongaMarketplaceNigeria
- LazadaMarketplaceSingapore, Malaysia, Indonesia, Philippines +1
- LeboncoinClassifiedsFranceNo official phone line: any number is fake
- LiverpoolMarketplaceMexico
- Magazine Luiza (Magalu)MarketplaceBrazil
- MeeshoSocial shoppingIndia
- Mercado LibreMarketplaceArgentina, Mexico, Brazil
- MercariClassifiedsJapan, United States
- MyntraFashionIndiaNo official phone line: any number is fake
- NamshiFashionUnited Arab Emirates, Saudi Arabia
- NoonMarketplaceUnited Arab Emirates, Saudi Arabia, EgyptNo official phone line: any number is fake
- NykaaMarketplaceIndia
- OfferUpClassifiedsUnited States
- OLXClassifiedsIndia, Brazil, Poland, Portugal +6
- OpenSooqClassifiedsJordan, Saudi Arabia, United Arab Emirates, Kuwait +3
- OttoMarketplaceGermany
- PoshmarkFashionUnited States, Canada
- QuikrClassifiedsIndiaNo official phone line: any number is fake
- Rakuten IchibaMarketplaceJapan
- SheinFashionUnited States, United Kingdom
- ShopeeMarketplaceSingapore, Malaysia, Indonesia, Philippines +4
- SnapdealMarketplaceIndia
- TakealotMarketplaceSouth Africa
- Tata CLiQMarketplaceIndia
- TokopediaMarketplaceIndonesiaNo official phone line: any number is fake
- VintedClassifiedsEuropeNo official phone line: any number is fake
- WallapopClassifiedsSpain
- WalmartMarketplaceUnited States, Canada, Mexico
- Yahoo! Japan (Shopping / Auctions)MarketplaceJapanNo official phone line: any number is fake
Or pick your country
Argentina: report online shopping fraud
Mercado Libre.
1 platform · Checked on official sites
Open directoryAustralia: report online shopping fraud
Amazon, eBay, Gumtree.
3 platforms · Checked on official sites
Open directoryBahrain: report online shopping fraud
OpenSooq.
1 platform · Checked on official sites
Open directoryBelgium: report online shopping fraud
Amazon.
1 platform · Checked on official sites
Open directoryBrazil: report online shopping fraud
Amazon, Americanas, Magazine Luiza (Magalu), Mercado Libre and more.
6 platforms · Checked on official sites
Open directoryBulgaria: report online shopping fraud
OLX.
1 platform · Checked on official sites
Open directoryCanada: report online shopping fraud
Amazon, eBay, Poshmark, Walmart.
4 platforms · Checked on official sites
Open directoryChile: report online shopping fraud
Falabella.
1 platform · Checked on official sites
Open directoryChina: report online shopping fraud
JD.com.
1 platform · Checked on official sites
Open directoryColombia: report online shopping fraud
Falabella.
1 platform · Checked on official sites
Open directoryCôte d'Ivoire: report online shopping fraud
Jumia.
1 platform · Checked on official sites
Open directoryEgypt: report online shopping fraud
Amazon, Dubizzle, Jumia, Noon.
4 platforms · Checked on official sites
Open directoryFrance: report online shopping fraud
Amazon, Cdiscount, eBay, Leboncoin.
4 platforms · Checked on official sites
Open directoryGermany: report online shopping fraud
Amazon, eBay, Kleinanzeigen, Otto.
4 platforms · Checked on official sites
Open directoryHong Kong: report online shopping fraud
Carousell.
1 platform · Checked on official sites
Open directoryIndia: report online shopping fraud
Ajio, Amazon, BigBasket, Flipkart and more.
12 platforms · Checked on official sites
Open directoryIndonesia: report online shopping fraud
Lazada, Shopee, Tokopedia.
3 platforms · Checked on official sites
Open directoryItaly: report online shopping fraud
Amazon, eBay.
2 platforms · Checked on official sites
Open directoryJapan: report online shopping fraud
Amazon, Mercari, Rakuten Ichiba, Yahoo! Japan (Shopping / Auctions).
4 platforms · Checked on official sites
Open directoryJordan: report online shopping fraud
OpenSooq.
1 platform · Checked on official sites
Open directoryKazakhstan: report online shopping fraud
OLX.
1 platform · Checked on official sites
Open directoryKenya: report online shopping fraud
Jumia, Kilimall.
2 platforms · Checked on official sites
Open directoryKuwait: report online shopping fraud
OpenSooq.
1 platform · Checked on official sites
Open directoryMalaysia: report online shopping fraud
Carousell, Lazada, Shopee.
3 platforms · Checked on official sites
Open directoryMexico: report online shopping fraud
Amazon, Liverpool, Mercado Libre, Walmart.
4 platforms · Checked on official sites
Open directoryMorocco: report online shopping fraud
Jumia.
1 platform · Checked on official sites
Open directoryNetherlands: report online shopping fraud
Amazon, Bol.com.
2 platforms · Checked on official sites
Open directoryNigeria: report online shopping fraud
Jumia, Konga.
2 platforms · Checked on official sites
Open directoryNorway: report online shopping fraud
Finn.no.
1 platform · Checked on official sites
Open directoryOman: report online shopping fraud
OpenSooq.
1 platform · Checked on official sites
Open directoryPakistan: report online shopping fraud
OLX.
1 platform · Checked on official sites
Open directoryPeru: report online shopping fraud
Falabella.
1 platform · Checked on official sites
Open directoryPhilippines: report online shopping fraud
Lazada, Shopee.
2 platforms · Checked on official sites
Open directoryPoland: report online shopping fraud
Allegro, Amazon, OLX.
3 platforms · Checked on official sites
Open directoryPortugal: report online shopping fraud
OLX.
1 platform · Checked on official sites
Open directoryQatar: report online shopping fraud
OpenSooq.
1 platform · Checked on official sites
Open directoryRomania: report online shopping fraud
OLX.
1 platform · Checked on official sites
Open directorySaudi Arabia: report online shopping fraud
Amazon, Haraj, Namshi, Noon and more.
5 platforms · Checked on official sites
Open directorySenegal: report online shopping fraud
Jumia.
1 platform · Checked on official sites
Open directorySingapore: report online shopping fraud
Amazon, Carousell, Lazada, Shopee.
4 platforms · Checked on official sites
Open directorySouth Africa: report online shopping fraud
Gumtree South Africa, Takealot.
2 platforms · Checked on official sites
Open directorySouth Korea: report online shopping fraud
Coupang, Gmarket.
2 platforms · Checked on official sites
Open directorySpain: report online shopping fraud
Amazon, eBay, Wallapop.
3 platforms · Checked on official sites
Open directorySweden: report online shopping fraud
Amazon.
1 platform · Checked on official sites
Open directoryTaiwan: report online shopping fraud
Shopee.
1 platform · Checked on official sites
Open directoryThailand: report online shopping fraud
Lazada, Shopee.
2 platforms · Checked on official sites
Open directoryTurkey: report online shopping fraud
Amazon.
1 platform · Checked on official sites
Open directoryUkraine: report online shopping fraud
OLX.
1 platform · Checked on official sites
Open directoryUnited Arab Emirates: report online shopping fraud
Amazon, Dubizzle, Namshi, Noon and more.
5 platforms · Checked on official sites
Open directoryUnited Kingdom: report online shopping fraud
Amazon, eBay, Gumtree, Shein.
4 platforms · Checked on official sites
Open directoryUnited States: report online shopping fraud
Amazon, Best Buy, Craigslist, eBay and more.
9 platforms · Checked on official sites
Open directoryUzbekistan: report online shopping fraud
OLX.
1 platform · Checked on official sites
Open directoryVietnam: report online shopping fraud
Shopee.
1 platform · Checked on official sites
Open directoryPaid by card or bank transfer?
Call your bank too: it may be able to stop or charge back the payment. Find the official fraud line in Bank Fraud Help, and report the crime using the cyber agencies directory.