Yahoo! Japan (Shopping / Auctions): How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Yahoo! Japan (Shopping / Auctions)? Here are the official ways to report it in Japan, read on Yahoo! Japan (Shopping / Auctions)’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Yahoo! Japan (Shopping / Auctions) will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Yahoo! Japan (Shopping / Auctions) app or website (steps below), not through a link or number you were sent.
- Yahoo! Japan (Shopping / Auctions) has no public customer-care phone number. Any number claiming to be Yahoo! Japan (Shopping / Auctions) support is a scam.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Yahoo! Japan (Shopping / Auctions) in Japan
shopping.yahoo.co.jp (Yahoo! Shopping)Yahoo! Japan (Shopping / Auctions) publishes no customer-care phone number here. Any number claiming to be Yahoo! Japan (Shopping / Auctions) support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: Contact the store first (Order history › contact the store about the order). If the store cannot be reached, use the Yahoo! JAPAN inquiry form and choose 'Post-order trouble' (login required).
Report a seller or listing: Use the violation report feature on the product page.
Non-delivery Trouble Compensation (未着トラブルお見舞い制度): If you paid but the store never shipped your item and cannot be reached, Yahoo! JAPAN may pay back the amount after a review, up to JPY 500,000 per calendar year per Yahoo! JAPAN ID, as PayPay points or a bank transfer. You must not have had a refund or compensation from a card company or insurer.
Fake Yahoo! Japan (Shopping / Auctions) messages or sites: Do not reply to or open links in emails or LINE messages posing as Yahoo! Shopping order confirmations. Genuine stores use https://store.shopping.yahoo.co.jp/ or https://shopping.geocities.jp/ addresses. Guide: https://support.yahoo-net.jp/PccShopping/s/article/H000011046
- Yahoo! JAPAN does not send goods cash on delivery under the 'Yahoo! Shopping' name: an unexpected cash-on-delivery parcel is a scam.
- Yahoo! Shopping publishes no customer service phone number. Help is through the online inquiry form.
If Yahoo! Japan (Shopping / Auctions) won’t help:
- Consumer Hotline 188 (NCAC and local consumer centres) (188): Call 188 to reach your nearest local consumer centre for advice. On weekends and holidays, if local centres are closed, the national centre answers from 10:00 to 16:00.
Checked on Yahoo! Japan (Shopping / Auctions)’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.