E-commerce Fraud Help · Africa
Côte d'Ivoire: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Côte d'Ivoire, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Côte d'Ivoire.
- Report the crime to the police: see who handles cybercrime in Côte d'Ivoire.
Shopping platforms in Côte d'Ivoire
Jumia in Cote d'Ivoire
jumia.ci- Customer service:25 20 00 61 61(Mon-Fri 8:00-18:00)
Report a problem or scam: Call Jumia customer service or use the live chat on the contact page, with your order number.
Also used in Côte d'Ivoire
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.