Thailand: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Thailand, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Thailand.
- Report the crime to the police: see who handles cybercrime in Thailand.
Shopping platforms in Thailand
Lazada in Thailand
lazada.co.th- Call centre:02-018-0000(Monday to Saturday 08:00-22:00)
Report a problem or scam: In the app: contact Customer Care through chat, or call the number below, and give your order number.
Fake Lazada messages or sites: Report fake Lazada calls, phishing links or app download requests to Lazada Customer Care.
Shopee in Thailand
shopee.co.thShopee publishes no customer-care phone number here. Any number claiming to be Shopee support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app: Me › Chat with Shopee, then ask for a live agent.
Report a seller or listing: In the app: report the shop or user, or long-press a chat message › Report, and choose a reason such as scam or fake item.
Shopee Guarantee: You can request a return or refund in the app while the order is within the guarantee period, for example if the item did not arrive, is faulty, wrong or very different from the listing. Claim check the deadline in the app (Shopee Mall: 15 days).
Fake Shopee messages or sites: Report fake Shopee messages or calls through Chat with Shopee. Do not open links in unknown texts or emails that ask for your OTP or login.
- Shopee Thailand has no customer service phone number: help is only through in-app chat, so any number claiming to be Shopee is fake.
- A seller who asks you to tap 'order received' before delivery, or to transfer money directly, is a scam sign.
Also used in Thailand
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.