Ajio: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Ajio? Here are the official ways to report it in India, read on Ajio’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Ajio will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Ajio app or website (steps below), not through a link or number you were sent.
- Ajio has no public customer-care phone number. Any number claiming to be Ajio support is a scam.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Ajio in India
ajio.comReport a problem or scam: Sign in to AJIO Customer Care (ajio.com/selfcare) and raise the issue against your order.
Report a seller or listing: Raise it with AJIO Customer Care for that order, or with the Grievance Officer.
AJIO returns and refunds: Return and exchange rules depend on the category and are shown on the product page. Refunds are made only after the returned item passes quality checks, and smartphones and similar electronics cannot be returned. Claim depends on the category; check the product page.
- AJIO's terms list only email contacts for complaints. Before calling any 'AJIO customer care' number, check it inside the official app.
If Ajio won’t help:
- Ajio Grievance Officer (Anirban Chatterjee): [email protected]. For complaints AJIO Customer Care has not resolved. The Nodal Officer is at [email protected] (source)
- National Consumer Helpline (NCH) (1915): Register a complaint against an online seller or shopping site; the helpline tries to settle it with the company before court. Toll-free 1915 from 8am to 8pm, or WhatsApp +91 8800001915.
- National Cyber Crime Reporting Portal: Report online fraud, such as a fake shopping site or a payment scam, to the police.
Checked on Ajio’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.