Pakistan: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Pakistan, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Pakistan.
- Report the crime to the police: see who handles cybercrime in Pakistan.
Shopping platforms in Pakistan
OLX in Pakistan
olx.com.pk- OLX Pakistan helpline:0800-10101(9 am to 9 pm, 7 days a week)
Report a problem or scam: Report the user or ad in the app or on the website. File a complaint with the authorities and ask them to contact OLX, which can then release IP addresses and login details.
Report a seller or listing: Open the seller's profile › flag icon or three dots › Report User, then choose a reason and describe what happened.
Email: [email protected]
- OLX says payment and accepting the item are between the buyer and the seller: it does not guarantee the deal.
Also used in Pakistan
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.