Romania: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Romania, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Romania.
- Report the crime to the police: see who handles cybercrime in Romania.
Shopping platforms in Romania
OLX in Romania
olx.roReport a problem or scam: On the ad page, press 'Raportează' (next to the seller's contact details), choose the reason and add details.
Report a seller or listing: Use 'Raportează' on the ad.
Protecția Cumpărătorului: Covers orders made with Livrare prin OLX or OLX payments: if the item is damaged, not as described or the parcel is empty, OLX reviews a claim for the item price, delivery fee and protection fee. Claim within 48 hours of receiving the item ('Raportează o problemă').
Fake OLX messages or sites: OLX warns about fake links for 'paid items': these are phishing.
- Only purchases made with OLX delivery and payment are covered by buyer protection.
Also used in Romania
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
Consumer Redress in the EU (dispute resolution bodies)
Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
Official websiteEuropean Consumer Centres Network (ECC-Net)
Free help with a dispute against a genuine trader in another EU country, Iceland or Norway.
Contact the centre in the country where you live. It is for real traders, not scam websites.
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.