Singapore: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Singapore, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Singapore.
- Report the crime to the police: see who handles cybercrime in Singapore.
Shopping platforms in Singapore
Amazon in Singapore
amazon.sgAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
Carousell in Singapore
carousell.sgCarousell publishes no customer-care phone number here. Any number claiming to be Carousell support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: For an in-app order, raise a dispute on the Order Details page. Otherwise, report the user from the chat or their profile.
Report a seller or listing: In the app: chat or profile › ⋯ › Report user (for example Phishing scammer), or listing › ⋯ › Report Listing. Reports are anonymous.
Carousell Buyer Protection: Covers items that never arrive (tracked delivery only) or are very different from the listing, when you paid with the in-app Buy button. Cash, bank transfer or PayNow outside the app is not covered. Claim by the earliest of: 2 days after it shows as delivered, 10 days after the maximum delivery time, or when you confirm receipt.
Fake Carousell messages or sites: Carousell never asks for your contact or card details and never sends you to an outside payment link. Report anyone who does.
- Carousell has no customer service phone number: help is through the Help Centre chat and message form, so any number claiming to be Carousell is fake.
Lazada in Singapore
lazada.sg- Customer care:6357 6389(8AM-11PM daily)
Report a problem or scam: In the app: contact Customer Care through chat, or call the number below, and give your order number.
Lazada Money Back Guarantee: Covers items that are damaged, faulty, wrong, incomplete or empty, orders not received even if marked delivered, and orders cancelled by the seller or Lazada. File the return or refund in the app. Claim check the deadline in the app (it varies by store type).
Fake Lazada messages or sites: Report fake Lazada calls, phishing links or app download requests to Lazada Customer Care.
Shopee in Singapore
shopee.sgShopee publishes no customer-care phone number here. Any number claiming to be Shopee support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app: Me › Chat with Shopee, then describe what happened and give your order number.
Report a seller or listing: In the app: open the seller's shop page or chat › ⋯ › Report this user, choose a reason and add details.
Shopee Guarantee: Shopee holds your payment until you confirm receipt, and you can ask for a refund or return if the item never arrives, is damaged, wrong, fake or the parcel is empty. Only payments made on Shopee are covered. Claim within 15 days of the order showing as delivered.
Fake Shopee messages or sites: Report fake Shopee calls, delivery texts or messages through Chat with Shopee. Genuine Shopee emails end in @shopee.com.
- Shopee Singapore has no customer service phone number: help is only through chat or in-app calls, so any number claiming to be Shopee is fake.
- A known scam cancels your order, then sends a 'ShopeePay QR code' on WhatsApp. Do not pay it.
Also used in Singapore
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
CASE (Consumers Association of Singapore)
First stop for a consumer complaint; CASE can negotiate or mediate with the business.
If that fails, you can take your claim to the Small Claims Tribunal.
Phone: 6277 5100
Official websiteCompetition and Consumer Commission of Singapore (CCS)
The consumer regulator; it does not help with individual disputes or refunds, and points shoppers to CASE.
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.