Gmarket: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Gmarket? Here are the official ways to report it in South Korea, read on Gmarket’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Gmarket will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Gmarket app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Gmarket
- Gmarket says it is only an intermediary and not a party to marketplace sales, so it is not responsible for product details or prices set by sellers.
Gmarket in South Korea
gmarket.co.kr- Customer Center, members and non-members (call charges apply):1566-5701(Weekdays 09:00-18:00)
- Membership customers only (call charges apply):1522-5700(Daily 09:00-18:00)
Report a problem or scam: Contact the Customer Center or the Safe Trade Center. You can also file a report with the national Cyber Crime Reporting System: https://ecrm.cyber.go.kr/minwon/main
Report a seller or listing: Report a seller through the Safe Trade Center. For counterfeit items, use the VeRO Program link in the site footer.
Checked on Gmarket’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.