Poland: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Poland, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Poland.
- Report the crime to the police: see who handles cybercrime in Poland.
Shopping platforms in Poland
Allegro in Poland
allegro.plReport a problem or scam: Under the offer, click 'Zgłoś naruszenie' (Report violation). For a missing or damaged order, use 'Zgłoś problem' in Moje zakupy (My purchases). If you lost money, block your card with your bank and report it to the police.
Report a seller or listing: Use 'Zgłoś naruszenie' under the offer, or report a problem with the order in Moje zakupy and then claim under Buyer Protection.
Allegro Ochrona Kupujących (Allegro Buyer Protection): Covers purchases on Allegro and Allegro Lokalnie up to PLN 20,000 when the item never arrived, arrived damaged, incomplete or not as described, or you returned it and got no refund, and the seller did not fix it. Purchases outside Allegro and cash-on-delivery orders are not covered. Claim from 14 days up to 2 years after purchase.
Fake Allegro messages or sites: Forward fake Allegro emails or texts to [email protected]. Real Allegro pages are only on allegro.pl and allegrolokalnie.pl.
Forward phishing to: [email protected]
- Genuine Allegro messages do not contain spelling mistakes or missing Polish characters.
Amazon in Poland
amazon.plAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
OLX in Poland
olx.plReport a problem or scam: Ad: open the ad › Zgłoś › choose 'Oszustwo / podejrzenie oszustwa'. User: open the conversation › three dots › Zgłoś użytkownika (app) or the flag icon (web). If you lost money, data or goods, use the 'Napisz do nas' contact form in the help centre.
Report a seller or listing: Report the ad or the user as above and choose the fraud option.
Pakiet Ochronny (Protection Package): Covers orders sent with Przesyłki OLX: if the item does not match the listing or the parcel is empty, OLX reviews a claim for the item price, shipping and the Protection Package fee. Claim within 48 hours of receiving the item ('Mam problem').
Fake OLX messages or sites: OLX does not create links for receiving payment through Przesyłki OLX. Paste any suspicious link into the link checker in the OLX help centre.
Forward phishing to: https://pomoc.olx.pl/olxplhelp/s/topic/0TO09000000kfhDGAQ/bezpiecze%C5%84stwo
- Ignore any 'collect your payment' link, especially one sent outside OLX.
- The Protection Package covers only orders sent with Przesyłki OLX.
Also used in Poland
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
UOKiK consumer advice hotline
Free consumer advice by phone, with referral to local consumer ombudsmen.
Working days 10:00 to 18:00; calls are charged at your operator's rate.
Phone: 801 440 220
Official websiteECK Polska (European Consumer Centre)
Free help with a dispute against a genuine trader in another EU country, Iceland or Norway.
It is for real traders, not scam websites.
Official websiteConsumer Redress in the EU (dispute resolution bodies)
Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
Official websiteEuropean Consumer Centres Network (ECC-Net)
Free help with a dispute against a genuine trader in another EU country, Iceland or Norway.
Contact the centre in the country where you live. It is for real traders, not scam websites.
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.