Saudi Arabia: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Saudi Arabia, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Saudi Arabia.
- Report the crime to the police: see who handles cybercrime in Saudi Arabia.
Shopping platforms in Saudi Arabia
Amazon in Saudi Arabia
amazon.saAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
Haraj in Saudi Arabia
haraj.com.saHaraj publishes no customer-care phone number here. Any number claiming to be Haraj support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: Use the Contact Us form with the reason 'I have been scammed', or report from the ad or private message. Also file a police complaint.
Report a seller or listing: Use the Contact Us form (reason 'I have been scammed') or report from the ad, private message or member rating.
Trusted Purchase Service (escrow via Waffy): Optional escrow: the trustee holds your payment until you confirm you received the item as listed; if you open a dispute, the money is frozen. Haraj itself is not a party to the sale. Claim within the escrow company's set period after you receive the item.
- Meet face to face in a safe public place, or use the Trusted Purchase escrow so the seller is paid only after you receive the item.
- Keep all communication inside Haraj and do not share your phone number outside it.
Namshi in Saudi Arabia
namshi.com- Customer care (toll-free):800 2466 744
Report a problem or scam: For any order problem, call Namshi Customer Care or email [email protected].
Namshi returns and exchanges: Unused items with all tags, the security tag loop and original packaging can be returned or exchanged. Refunds go to the original payment method after a quality check. Claim within 14 days of receiving the order.
Fake Namshi messages or sites: Report suspicious calls or messages claiming to be Namshi to [email protected].
Email: [email protected]
- Never read out an OTP to a caller: Namshi codes are only for logging in on the Namshi app or website.
Noon in Saudi Arabia
noon.com/saudi-enNoon publishes no customer-care phone number here. Any number claiming to be Noon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website, go to Account › Need Help?, or email [email protected].
Report a seller or listing: There is no seller report form: raise problems through Account › Returns › Create a New Return (add photos) or Account › Need Help?.
noon returns and refunds: Returnable items can be returned if unused, undamaged and in original packaging; refunds go to the original payment method or noon credits after quality checks. Items from marketplace sellers may have their own terms. Claim within the return window shown on the product page.
Fake Noon messages or sites: noon never asks for personal information or OTPs, or asks you to do tasks on WhatsApp or Telegram. Check any message through the official app or [email protected].
Forward phishing to: [email protected]
Email: [email protected]
- Do not accept a delivery with a broken tamper-proof seal: once the seal is opened the item cannot be returned.
OpenSooq in Saudi Arabia
sa.opensooq.com- Customer support (Jordan number):+962 79 018 0000
Report a problem or scam: Report the listing or user through the Contact Us form, and if you were scammed, contact the police and OpenSooq customer service.
Report a seller or listing: Report the listing or user through the OpenSooq Contact Us form; your identity is kept confidential.
- Meet in a public place, inspect the item before paying, and never share personal or account details.
Also used in Saudi Arabia
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.