Egypt: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Egypt, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Egypt.
- Report the crime to the police: see who handles cybercrime in Egypt.
Shopping platforms in Egypt
Amazon in Egypt
amazon.egAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
Dubizzle in Egypt
dubizzle.com.egDubizzle publishes no customer-care phone number here. Any number claiming to be Dubizzle support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: Use the 'Report' button on the ad, or the Contact Us form with the category 'Legal Issues'. Report the fraud to the police, who can request the user's data.
Report a seller or listing: Use the 'Report' button on the ad, or the Contact Us form (category 'Legal Issues').
- Never pay in advance, or by debit card, to someone you do not know before collecting the item.
- dubizzle will not release user data to you: report to the police, who can request it.
Jumia in Egypt
jumia.com.eg- Hotline:19586
- WhatsApp:+20 10 1195 8600
Report a problem or scam: Call the hotline or message Jumia on WhatsApp with your order number.
Jumia customer protection (JumiaPay): If you paid with JumiaPay and accepted the order, you stay protected if the item does not match its description, is fake or does not work properly. Claim 7 days after delivery; JumiaPay disputes up to 60 days after payment.
Noon in Egypt
noon.com/egypt-enNoon publishes no customer-care phone number here. Any number claiming to be Noon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website, go to Account › Need Help?, or email [email protected].
Report a seller or listing: There is no seller report form: raise problems through Account › Returns › Create a New Return (add photos) or Account › Need Help?.
noon returns and refunds: Returnable items can be returned if unused, undamaged and in original packaging; refunds go to the original payment method or noon credits after quality checks. Items from marketplace sellers may have their own terms. Claim within the return window shown on the product page.
Fake Noon messages or sites: noon never asks for personal information or OTPs, or asks you to do tasks on WhatsApp or Telegram. Check any message through the official app or [email protected].
Forward phishing to: [email protected]
Email: [email protected]
- Do not accept a delivery with a broken tamper-proof seal: once the seal is opened the item cannot be returned.
Also used in Egypt
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
Consumer Protection Agency (CPA)
File a consumer complaint.
Complain to the seller first, and attach your invoice and other documents.
Phone: 19588
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.