Haraj: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Haraj? Here are the official ways to report it in Saudi Arabia, read on Haraj’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Haraj will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Haraj app or website (steps below), not through a link or number you were sent.
- Haraj has no public customer-care phone number. Any number claiming to be Haraj support is a scam.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Haraj
- Never give verification codes, OTPs or passwords to anyone, and do not open links sent to you outside Haraj.
Haraj in Saudi Arabia
haraj.com.saHaraj publishes no customer-care phone number here. Any number claiming to be Haraj support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: Use the Contact Us form with the reason 'I have been scammed', or report from the ad or private message. Also file a police complaint.
Report a seller or listing: Use the Contact Us form (reason 'I have been scammed') or report from the ad, private message or member rating.
Trusted Purchase Service (escrow via Waffy): Optional escrow: the trustee holds your payment until you confirm you received the item as listed; if you open a dispute, the money is frozen. Haraj itself is not a party to the sale. Claim within the escrow company's set period after you receive the item.
- Meet face to face in a safe public place, or use the Trusted Purchase escrow so the seller is paid only after you receive the item.
- Keep all communication inside Haraj and do not share your phone number outside it.
Checked on Haraj’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.