Noon: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Noon? Here are the official ways to report it in 3 countries, read on Noon’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Noon will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Noon app or website (steps below), not through a link or number you were sent.
- Noon has no public customer-care phone number. Any number claiming to be Noon support is a scam.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Noon
- noon publishes no customer care phone number: any number claiming to be noon customer care is fake.
- noon never asks for one-time passwords (OTPs) or asks you to do tasks on WhatsApp or Telegram.
Noon in United Arab Emirates
noon.com/uae-enNoon publishes no customer-care phone number here. Any number claiming to be Noon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website, go to Account › Need Help?, or email [email protected].
Report a seller or listing: There is no seller report form: raise problems through Account › Returns › Create a New Return (add photos) or Account › Need Help?.
noon returns and refunds: Returnable items can be returned if unused, undamaged and in original packaging; refunds go to the original payment method or noon credits after quality checks. Items from marketplace sellers may have their own terms. Claim within the return window shown on the product page.
Fake Noon messages or sites: noon never asks for personal information or OTPs, or asks you to do tasks on WhatsApp or Telegram. Check any message through the official app or [email protected].
Forward phishing to: [email protected]
Email: [email protected]
- Do not accept a delivery with a broken tamper-proof seal: once the seal is opened the item cannot be returned.
If Noon won’t help:
- Ministry of Economy and Tourism: Consumer Complaints (800-1222): File a consumer complaint against a seller.
Noon in Saudi Arabia
noon.com/saudi-enNoon publishes no customer-care phone number here. Any number claiming to be Noon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website, go to Account › Need Help?, or email [email protected].
Report a seller or listing: There is no seller report form: raise problems through Account › Returns › Create a New Return (add photos) or Account › Need Help?.
noon returns and refunds: Returnable items can be returned if unused, undamaged and in original packaging; refunds go to the original payment method or noon credits after quality checks. Items from marketplace sellers may have their own terms. Claim within the return window shown on the product page.
Fake Noon messages or sites: noon never asks for personal information or OTPs, or asks you to do tasks on WhatsApp or Telegram. Check any message through the official app or [email protected].
Forward phishing to: [email protected]
Email: [email protected]
- Do not accept a delivery with a broken tamper-proof seal: once the seal is opened the item cannot be returned.
Noon in Egypt
noon.com/egypt-enNoon publishes no customer-care phone number here. Any number claiming to be Noon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website, go to Account › Need Help?, or email [email protected].
Report a seller or listing: There is no seller report form: raise problems through Account › Returns › Create a New Return (add photos) or Account › Need Help?.
noon returns and refunds: Returnable items can be returned if unused, undamaged and in original packaging; refunds go to the original payment method or noon credits after quality checks. Items from marketplace sellers may have their own terms. Claim within the return window shown on the product page.
Fake Noon messages or sites: noon never asks for personal information or OTPs, or asks you to do tasks on WhatsApp or Telegram. Check any message through the official app or [email protected].
Forward phishing to: [email protected]
Email: [email protected]
- Do not accept a delivery with a broken tamper-proof seal: once the seal is opened the item cannot be returned.
If Noon won’t help:
- Consumer Protection Agency (CPA) (19588): File a consumer complaint. Complain to the seller first, and attach your invoice and other documents.
Checked on Noon’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.