Gumtree South Africa: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Gumtree South Africa? Here are the official ways to report it in South Africa, read on Gumtree South Africa’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Gumtree South Africa will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Gumtree South Africa app or website (steps below), not through a link or number you were sent.
- Gumtree South Africa has no public customer-care phone number. Any number claiming to be Gumtree South Africa support is a scam.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Gumtree South Africa
- Gumtree will never ask for banking, card or login details by phone, WhatsApp, text or email.
- Gumtree does not suspend accounts that follow its rules, so 'account suspended' or 'account deactivated' messages with links are phishing.
Gumtree South Africa in South Africa
gumtree.co.zaReport a problem or scam: Flag the listing. If you paid by EFT or cash, contact your bank right away and open a case with SAPS.
Report a seller or listing: Use the Flag button on the listing, or report the user through the Gumtree Helpdesk.
Gumtree Pay Online: Gumtree has no general buyer guarantee. If you paid with Gumtree Pay Online, contact Gumtree support straight away. For EFT or cash deals, contact your bank and open a case with SAPS.
Fake Gumtree South Africa messages or sites: Fake WhatsApps say a 'payment was received via Gumtree shipping or FedEx' and ask sellers for card details. Do not click the links; delete the message and contact the Gumtree Helpdesk.
If Gumtree South Africa won’t help:
- National Consumer Commission (NCC) (012 065 1940): Lodge a complaint about a business under the Consumer Protection Act.
- Consumer Goods and Services Ombud (CGSO) (0860 000 272): Free ombud for disputes with retailers and suppliers. Only covers businesses that are members of its industry code.
Checked on Gumtree South Africa’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.