Lazada: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Lazada? Here are the official ways to report it in 5 countries, read on Lazada’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Lazada will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Lazada app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Lazada
- Lazada never asks you to pay outside the Lazada app; a genuine seller will not ask for extra shipping or full payment off the platform.
- Lazada only contacts you through the app, its verified social accounts and emails ending @lazada.com, and never asks for card details to verify you.
Lazada in Singapore
lazada.sg- Customer care:6357 6389(8AM-11PM daily)
Report a problem or scam: In the app: contact Customer Care through chat, or call the number below, and give your order number.
Lazada Money Back Guarantee: Covers items that are damaged, faulty, wrong, incomplete or empty, orders not received even if marked delivered, and orders cancelled by the seller or Lazada. File the return or refund in the app. Claim check the deadline in the app (it varies by store type).
Fake Lazada messages or sites: Report fake Lazada calls, phishing links or app download requests to Lazada Customer Care.
If Lazada won’t help:
- CASE (Consumers Association of Singapore) (6277 5100): First stop for a consumer complaint; CASE can negotiate or mediate with the business. If that fails, you can take your claim to the Small Claims Tribunal.
- Competition and Consumer Commission of Singapore (CCS): The consumer regulator; it does not help with individual disputes or refunds, and points shoppers to CASE.
Lazada in Malaysia
lazada.com.my- Customer care:+603 2706 0168(09:00-18:00 daily)
Report a problem or scam: In the app: contact Customer Care through chat, or call the number below, and give your order number.
Lazada Money Back Guarantee: Covers items that are damaged, faulty, wrong, incomplete or empty, orders not received even if marked delivered, and orders cancelled by the seller or Lazada. File the return or refund in the app. Claim check the deadline in the app (it varies by store type).
Fake Lazada messages or sites: Report fake Lazada calls, phishing links or app download requests to Lazada Customer Care.
Lazada in Indonesia
lazada.co.id- Hotline:+62 21 8064 0090(09:00-18:00 daily)
Report a problem or scam: Contact Customer Care through chat or the hotline below. For an unauthorised payment, give your order ID, date and amount.
Fake Lazada messages or sites: Report fake Lazada calls, phishing links or app download requests to Lazada Customer Care.
- If Lazada does not resolve your complaint, Lazada's help page lists the Ministry of Trade consumer protection directorate (Ditjen PKTN) on WhatsApp 0853 1111 1010.
If Lazada won’t help:
- BPKN (National Consumer Protection Agency) (08153 153 153): Submit a consumer complaint online. The 08153 153 153 number is for WhatsApp.
Lazada in Philippines
lazada.com.ph- Hotline:(02) 8952 9232(8AM-8PM daily)
Report a problem or scam: In the app: contact Customer Care through chat, or call the hotline below, and give your order number.
Lazada Money Back Guarantee: Covers items that are damaged, faulty, wrong, incomplete or empty, orders not received even if marked delivered, and orders cancelled by the seller or Lazada. File the return or refund in the app. Claim check the deadline in the app (it varies by store type).
Fake Lazada messages or sites: Report fake Lazada calls, phishing links or app download requests to Lazada Customer Care.
If Lazada won’t help:
- DTI Consumer Protection Group (1384): Consumer complaints, including about online shopping, through the One DTI portal.
Lazada in Thailand
lazada.co.th- Call centre:02-018-0000(Monday to Saturday 08:00-22:00)
Report a problem or scam: In the app: contact Customer Care through chat, or call the number below, and give your order number.
Fake Lazada messages or sites: Report fake Lazada calls, phishing links or app download requests to Lazada Customer Care.
Not listed here
We couldn’t confirm Lazada’s contacts on its official site for: Vietnam. Use the help section inside the official app rather than any number found online.
Checked on Lazada’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.