Uzbekistan: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Uzbekistan, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Uzbekistan.
- Report the crime to the police: see who handles cybercrime in Uzbekistan.
Shopping platforms in Uzbekistan
OLX in Uzbekistan
olx.uzReport a problem or scam: Report it to the police with screenshots of the chat and proof of payment; OLX shares what it holds when officially asked. Contact OLX through the Telegram bot @OLXYordamBot or the help-centre form, from the phone number verified on your profile (Mon to Fri, 9:30 to 18:00).
Fake OLX messages or sites: Official OLX sites are olx.uz and m.olx.uz. OLX gives support on Telegram only through @OLXYordamBot, and never on Viber or WhatsApp.
- OLX.uz does not deliver goods: anyone offering delivery 'through OLX' is likely a scammer.
- Never prepay by card-to-card or international transfer, and don't follow unknown links or move to other messengers.
Also used in Uzbekistan
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.