Morocco: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Morocco, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Morocco.
- Report the crime to the police: see who handles cybercrime in Morocco.
Shopping platforms in Morocco
Jumia in Morocco
jumia.ma- Customer service:05 22 04 19 20(Mon-Sat 9:00-19:00)
- WhatsApp:05 22 04 19 20
Report a problem or scam: Call or WhatsApp Jumia customer service with your order number. For JumiaPay problems, email JumiaPay.
JumiaPay customer protection: If you paid with JumiaPay and accepted the order, you are protected if the item does not match its description, is fake or does not work properly. Claim within 7 days.
Email: [email protected]
Also used in Morocco
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
Portail National du Consommateur (Ministry of Industry and Trade)
National consumer portal with a link to file a complaint.
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.