Netherlands: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Netherlands, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Netherlands.
- Report the crime to the police: see who handles cybercrime in Netherlands.
Shopping platforms in Netherlands
Amazon in Netherlands
amazon.nlAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
Bol.com in Netherlands
bol.com- Customer service:030 - 310 49 95
Report a problem or scam: If you clicked a link in a fake email, change your password at once, check your address details in 'mijn bol', contact your bank if you shared payment details, then contact bol customer service.
Report a seller or listing: Report an illegal item or listing through the bol contact form under Klantenservice; bol investigates and tells you the outcome.
Fake Bol.com messages or sites: Check the sender address against bol's official domains and do not click links in unexpected emails. Genuine bol emails address you by name.
Email: [email protected]
- Genuine bol.com emails always address you by name.
Also used in Netherlands
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
ACM ConsuWijzer
Report a problem with a webshop to the consumer regulator, and find sample letters for contacting the company.
ACM uses reports to supervise companies; it does not mediate individual disputes.
Official websiteECC Nederland
Free help with a dispute against a genuine trader in another EU country, Iceland, Norway or the UK.
It is for real traders, not scam websites.
Official websiteConsumer Redress in the EU (dispute resolution bodies)
Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
Official websiteEuropean Consumer Centres Network (ECC-Net)
Free help with a dispute against a genuine trader in another EU country, Iceland or Norway.
Contact the centre in the country where you live. It is for real traders, not scam websites.
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.