⚠️ DISCLAIMER: This is an independent news website and is NOT an official government or ministry portal.
E-commerce Fraud Help

Facebook Marketplace: How to Report a Scam or Fraud

Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Facebook Marketplace? Here are the official ways to report it in Worldwide, read on Facebook Marketplace’s own help pages, plus the buyer-protection deadline and where to escalate.

Do this first

  1. Stop all contact and payments. Facebook Marketplace will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
  2. Report it inside the official Facebook Marketplace app or website (steps below), not through a link or number you were sent.
  3. Facebook Marketplace has no public customer-care phone number. Any number claiming to be Facebook Marketplace support is a scam.
  4. If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
  5. Watch the buyer-protection deadline below: claims made late are usually refused.

Know this about Facebook Marketplace

  • Meta lists no customer-care phone number for Marketplace: get help through the Facebook Help Centre and in-app support.
  • If you suspect a scam, stop talking to the person and report them in the app.

Facebook Marketplace (worldwide)

facebook.com/marketplace

Report a problem or scam: Stop messaging the person. To report a seller: Marketplace › open the listing › tap the seller's name › Options › Report › Scam. To report a listing: open it › Options › Report listing › Scam. Sellers can report a buyer from the message in the Seller dashboard › More options › Report › Scam.

Report a seller or listing: Open one of the seller's listings › tap their name under Seller information › Options › Report.

Official Facebook Marketplace help page

Not listed here

We couldn’t confirm Facebook Marketplace’s contacts on its official site for: United States. Use the help section inside the official app rather than any number found online.

Checked on Facebook Marketplace’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.