United States: How to Report Online Shopping Fraud

Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.

Report a seller or listing: On the product page, sign in, choose Report an issue with this product or seller, and follow the prompts.

A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.

Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.

Forward phishing to: [email protected]

Report a problem or scam: Email [email protected] about scams using Best Buy or Geek Squad. Call your bank to stop unauthorised payments, change any exposed passwords and report to the FTC or IC3.

Report a seller or listing: Contact the Marketplace seller from your order details. If that fails, contact Best Buy support by chat or phone.

Returns and Exchanges Promise (Marketplace): Best Buy says Marketplace sellers follow its Returns and Exchanges Promise, and Best Buy support will help with purchase problems. Contact the seller first about damaged or faulty items.

Fake Best Buy messages or sites: If someone calls claiming to be Best Buy or Geek Squad, hang up and call 1-888-237-8289 yourself. Report fake offers to [email protected].

Forward phishing to: [email protected]

• Best Buy gift cards can't be used to pay bills, bail or taxes.

Report a problem or scam: Flag the posting with the 'prohibited' link at the top of the ad, then send the details through the craigslist contact form. Also report to the FTC (reportfraud.ftc.gov) and the FBI's IC3 (ic3.gov), and to local police if you were cheated in person. In Canada, report to the Canadian Anti-Fraud Centre.

Report a seller or listing: Use the 'prohibited' flag link at the top of the posting.

Fake Craigslist messages or sites: Scammers may pretend to be a craigslist user or another trusted authority to get your money, items or personal information. Report them through the craigslist contact form.

• Craigslist is a local, in-person classifieds site with no buyer-protection programme: you deal directly with the other person.

Report a problem or scam: Problem order: open a request in the Resolution Centre (resolution.ebay.com) and ask eBay to step in if the seller doesn't fix it. Fake email: forward it as an attachment to [email protected]. Account misuse: use Help & Contact on ebay.com after signing in.

Report a seller or listing: Use 'Report this item' at the bottom of the listing. For a paid order, open an Item Not Received or Return request, then choose 'Ask eBay to step in' in the Resolution Centre.

eBay Money Back Guarantee: Covers items that don't arrive, arrive damaged or faulty, or don't match the listing, when you paid through eBay checkout. It also covers sellers who don't honour their return policy. Claim Item not received: within 30 days after the estimated delivery date. Not as described: within 30 days of delivery, or the seller's return window if longer..

Fake eBay messages or sites: Forward fake eBay emails to [email protected]. If someone calls claiming to be eBay, don't call them back; contact eBay through Help & Contact on ebay.com. Genuine eBay messages also appear in your eBay Messages inbox.

Forward phishing to: [email protected]

• eBay will never ask for your password or card details by email or phone.
• Payments made outside eBay checkout are not covered by eBay's buyer protection.

Report a problem or scam: On the Contact Us page choose Orders or Payments › Get Help, or call the number below. Report an item not as described within 72 hours of confirmed delivery.

Report a seller or listing: Use the Report link on the item listing, or message the Help Center.

Mercari Buyer Protection: Mercari holds payment until the item is delivered and you rate the order. If an item is not as described, report it: eligible returns get a free return label and a refund. Claim within 72 hours of carrier-confirmed delivery.

Fake Mercari messages or sites: Mercari will never ask for your password. Do not log in from links in emails, and install only the app made by Mercari, Inc. See https://www.mercari.com/us/help_center/topics/trust/policies/safety-guidelines/

• Keep messages and payment inside Mercari: it cannot help with deals made outside its app or website.

Report a problem or scam: On the listing, scroll below the description › Report › choose a reason › Submit Report. You can also block the user. Reports are anonymous.

Report a seller or listing: Report the user (see 'Report a user' in the help centre), or contact support by live chat (7 days, 9am to 7pm Pacific time) or the contact form, which replies within 24 hours.

Fake OfferUp messages or sites: OfferUp never sends payment instructions through chat, and real OfferUp links contain offerup.com. If unsure, contact OfferUp support directly.

• OfferUp now supports only local, in-person deals and shipping has ended, so new sales have no shipped-order buyer protection. Never pay in advance: meet and inspect the item first.
• Never share a verification code: OfferUp does not send codes to verify listings.

Report a problem or scam: My Purchases › select the order › Problems/Order Inquiry › Order Not as Described › choose a reason, add photos and a description › Submit. Emailing support does not open a case.

Report a seller or listing: Open a return case as above.

Posh Protect: Covers items that never ship or don't match the listing, such as undisclosed damage, a wrong or missing item, or an item that is not authentic. It does not cover a change of mind, trades or deals made off Poshmark. Claim within 3 days of delivery, before payment is released to the seller.

Fake Poshmark messages or sites: Forward suspicious emails claiming to be from Poshmark to [email protected].

Forward phishing to: [email protected]

Email: [email protected]

• Posh Protect does not cover trades or payments made off Poshmark.
• Once payment is released to the seller 3 days after delivery, the sale is final.

Report a problem or scam: Call your bank to report card fraud, file a police report with your evidence, then send the details to SHEIN Customer Service.

Report a seller or listing: Report Marketplace seller problems to SHEIN Customer Service. Stop dealing with any storefront or social account selling 'SHEIN' goods at huge discounts outside the app.

Return Policy: Most items can be returned after delivery, with exceptions such as underwear, jewelry, cosmetics, final-sale and custom items. Marketplace seller items may have a different window, shown on the product page. Claim Within 30 days of delivery for most items.

Fake Shein messages or sites: Only contact SHEIN through its official website, app and listed channels. SHEIN's 'Common Fraud Schemes' page (us.shein.com/faq/detail?id=77650) lists current scams.

Email: [email protected]

• Report scams quickly: it gives you the best chance of getting money back.

Report a problem or scam: Unrecognised charge or order: use Chat with us on walmart.com and type 'Unauthorized Charges', then call your bank and reset your password. Also report scams to the FTC and IC3.

Report a seller or listing: Contact the seller from Account › Purchase History › View Details › Contact Seller. For counterfeit or suspicious sellers, use the Report Seller/Item Issue Form in Walmart Help.

Walmart Marketplace Promise: For items sold and shipped by a Marketplace seller. If the item hasn't arrived, the wrong item came, or a return isn't refunded, the seller gets 2 business days to fix it, then Walmart steps in. Claim Within 30 days of the last estimated delivery date.

Fake Walmart messages or sites: Forward fake Walmart emails as an attachment to [email protected]. For fake texts, send a screenshot to the same address.

Forward phishing to: [email protected]

• Walmart does not accept or send crypto in stores.