E-commerce Fraud Help · Middle East
Jordan: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Jordan, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Jordan.
- Report the crime to the police: see who handles cybercrime in Jordan.
Shopping platforms in Jordan
OpenSooq in Jordan
jo.opensooq.com- Customer support:+962 79 018 0000
Report a problem or scam: Report the listing or user through the Contact Us form, and if you were scammed, contact the police and OpenSooq customer service.
Report a seller or listing: Report the listing or user through the OpenSooq Contact Us form; your identity is kept confidential.
- Meet in a public place, inspect the item before paying, and never share personal or account details.
Also used in Jordan
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.