Norway: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Norway, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Norway.
- Report the crime to the police: see who handles cybercrime in Norway.
Shopping platforms in Norway
Finn.no in Norway
finn.no- Customer centre (safe-trading questions):22 86 44 10
Report a problem or scam: Use 'Rapporter annonse' on the ad. If you think you are about to be scammed, contact FINN's customer centre straight away, and report any crime to the police.
Report a seller or listing: Use 'Rapporter annonse' on the ad, or contact [email protected] or the customer centre.
Fiks ferdig: For purchases made with Fiks ferdig, you can stop payment to the seller if something is wrong with the item, and the case can go to FINN customer service. If the seller does not ship within 7 business days, the purchase is cancelled and you are refunded. Claim within 24 hours of receiving the item.
Email: [email protected]
Also used in Norway
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
Forbrukerradet (Norwegian Consumer Council)
Free guidance on online shopping problems and how to complain.
Phone: 23 400 500
Official websiteForbrukertilsynet and Forbrukerklageutvalget
Tip off the consumer authority about a trader, or have a dispute decided by the Consumer Disputes Commission (Forbrukerklageutvalget).
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.