Magazine Luiza (Magalu): How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Magazine Luiza (Magalu)? Here are the official ways to report it in Brazil, read on Magazine Luiza (Magalu)’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Magazine Luiza (Magalu) will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Magazine Luiza (Magalu) app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Magazine Luiza (Magalu)
- Fake AI-generated videos using Magalu's image are circulating. Real promotions appear only on the Magalu site, app and official social profiles.
Magazine Luiza (Magalu) in Brazil
magazineluiza.com.br- Customer service (SAC):0800 310 0002
Report a problem or scam: Open the order in My orders › Exchanges and returns, or contact customer service (SAC).
Report a seller or listing: For a partner-store order, open it in My orders › Exchanges and returns, or contact customer service (SAC).
Exchanges and returns: You can ask to return a purchase within 7 calendar days of receiving it, under Brazil's Consumer Code. Items from partner stores cannot be exchanged, only cancelled. Claim within 7 calendar days of receipt.
Fake Magazine Luiza (Magalu) messages or sites: Magalu's security page lists its official brands and sites and explains how to spot fake sites, fake profiles and fake AI videos. Report anything suspicious to customer service.
Forward phishing to: [email protected]
Email: [email protected]
- Magalu never asks for passwords, personal or financial details by phone, SMS, WhatsApp, email or social media.
- Magalu does not use Pix keys based on CPF, CNPJ, email or phone. The Pix code is generated at checkout.
If Magazine Luiza (Magalu) won’t help:
- Consumidor.gov.br (SENACON): Free government platform that sends your complaint straight to the company. You need a gov.br account at silver or gold level, and the company must be on the platform. It has 10 days to reply.
Checked on Magazine Luiza (Magalu)’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.