Peru: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Peru, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Peru.
- Report the crime to the police: see who handles cybercrime in Peru.
Shopping platforms in Peru
Falabella in Peru
falabella.com.peReport a problem or scam: Use the WhatsApp virtual assistant in the Falabella help centre, or file in the Libro de reclamaciones (official complaints book) linked in the site footer.
Report a seller or listing: Contact the help centre with your order number.
Right of withdrawal and legal guarantee: Falabella has no separate buyer-protection programme. Your consumer-law rights apply, including the right to withdraw from a purchase and the legal guarantee.
- Falabella Peru's published phone and WhatsApp numbers are for buying by phone, not for complaints.
Also used in Peru
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
Indecopi
National consumer protection authority: complaints about a business.
That number is for Lima. From other regions, call free on 0-800-4-4040.
Phone: 224-7777
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.