Taiwan: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Taiwan, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away.
- Report the crime to the police.
Shopping platforms in Taiwan
Shopee in Taiwan
shopee.twShopee publishes no customer-care phone number here. Any number claiming to be Shopee support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app: 我的 › 聯繫蝦皮客服 for live chat or an in-app call. If you gave money or data to a scammer, call 165 first.
Report a seller or listing: In the app: seller's store page › ⋯ › 匿名檢舉用戶 (anonymous report), add details and evidence, then submit.
蝦皮安心退 (Shopee Easy Return): Shopee handles returns and refunds for all sellers, and you can apply in the app without waiting for the seller. Shopee Mall adds an authenticity guarantee. Claim within the 7-day appraisal period (15 days for Shopee Mall).
Fake Shopee messages or sites: Shopee never asks you to add an unofficial LINE account or enter card details to claim coupons or invoice prizes.
- Shopee Taiwan has no public phone number: its phone support is an in-app call, so any number claiming to be Shopee is fake.
- Scammers can fake the sender address [email protected], so an email from it is not proof it came from Shopee.
Also used in Taiwan
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.