Takealot: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Takealot? Here are the official ways to report it in South Africa, read on Takealot’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Takealot will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Takealot app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Takealot in South Africa
takealot.com- Customer support:087 362 8000
Report a problem or scam: Contact support through the Help Centre or by phone. If someone got into your account, tell Takealot at once, change your password and block your cards.
Report a seller or listing: The seller's name appears on the product page as 'sold by'. Report concerns through the Help Centre or the support number.
Takealot Returns Policy: Return an item that is wrong, damaged in delivery, missing parts or no longer wanted, unused and in its original packaging. Faulty items can be returned for longer. Claim 30 days from delivery (6 months for faulty items).
- Tell Takealot immediately if anyone gets into your account without permission.
If Takealot won’t help:
- National Consumer Commission (NCC) (012 065 1940): Lodge a complaint about a business under the Consumer Protection Act.
- Consumer Goods and Services Ombud (CGSO) (0860 000 272): Free ombud for disputes with retailers and suppliers. Only covers businesses that are members of its industry code.
Checked on Takealot’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.