Amazon: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Amazon? Here are the official ways to report it in 21 countries, read on Amazon’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Amazon will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Amazon app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Amazon
- Amazon will never ask for your password, one-time code (OTP), gift card or bank details over the phone, or ask you to pay outside its website or app. If a caller makes you uneasy, hang up and contact Amazon through the app or website.
- Outside the US and Canada, Amazon does not publish a customer service phone number: contact it through Customer Service in the app or website after signing in. Treat any other number claiming to be Amazon as a scam.
- On most Amazon stores, asking your bank or card provider for a chargeback makes you ineligible for an A-to-z Guarantee refund, so decide which route to use first.
Amazon in United States
amazon.com- Customer service:1-888-280-4331
- Disability Customer Support:1-888-283-1678
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page, sign in, choose Report an issue with this product or seller, and follow the prompts.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- FTC ReportFraud (1-877-382-4357): Report a fake shop, an order that never arrived or a business that won't refund. Reports help the FTC build cases and spot patterns. To reverse a payment, contact your bank, card issuer or payment app first.
- State consumer protection offices (via USAGov): Find your state attorney general or consumer protection office for a complaint against a business or a scam. Pick your state or territory on the page.
- FBI Internet Crime Complaint Center (IC3): Report online fraud and scams to the FBI.
Amazon in United Kingdom
amazon.co.ukAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order › Problem with order. If the seller doesn't fix it, request an A-to-z Guarantee claim.
Report a seller or listing: On the product page, sign in, choose Report an issue with this product, and follow the prompts.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Citizens Advice consumer service (0808 223 1133): Free advice if an item never arrived or a seller won't refund; they can pass your case to Trading Standards. Have the seller's name and address, what you have done so far and any order number ready.
- GOV.UK: find your local Trading Standards office: Find your local Trading Standards office, which acts against traders who break consumer law. Enter your postcode.
Amazon in Germany
amazon.deAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order › Problem with order. If the seller doesn't fix it, request an A-to-z Guarantee claim.
Report a seller or listing: On the product page, sign in, choose Report an issue with this product, and follow the prompts.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Verbraucherzentrale: An independent, state-funded consumer advice centre (not a government agency): report a problem with an online shop or get advice.
- Universalschlichtungsstelle des Bundes (federal consumer arbitration): Out-of-court settlement of a dispute with a genuine trader. Try to settle with the business yourself first. Cases can take a while.
- EVZ Deutschland (European Consumer Centre): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. It is for real traders, not scam websites.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Amazon in France
amazon.frAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order › Problem with order. If the seller doesn't fix it, request an A-to-z Guarantee claim.
Report a seller or listing: On the product page, sign in, choose Report an issue with this product, and follow the prompts.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- SignalConso (DGCCRF): Report a problem with an online purchase or delivery; the consumer authority (DGCCRF) may step in. Use the online form only. You can choose to let the company see your report so it can reply.
- Cybermalveillance.gouv.fr (17Cyber): Official online help for victims of online fraud and cybercrime.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Amazon in Italy
amazon.itAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order › Problem with order. If the seller doesn't fix it, request an A-to-z Guarantee claim.
Report a seller or listing: On the product page, sign in, choose Report an issue with this product, and follow the prompts.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- AGCM (Competition and Market Authority): Report unfair commercial practices, such as a fake or misleading online shop.
- Polizia Postale (online police station): Report online fraud to the Italian police.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Amazon in Spain
amazon.esAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order › Problem with order. If the seller doesn't fix it, request an A-to-z Guarantee claim.
Report a seller or listing: On the product page, sign in, choose Report an issue with this product, and follow the prompts.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Ministerio de Consumo: how to make a consumer complaint: Government guide to making a consumer complaint, including complaint forms and consumer arbitration.
- INCIBE 017 cybersecurity helpline (017): Free state helpline for advice after online fraud.
- CEC-Espana (European Consumer Centre): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. It is for real traders, not scam websites.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Amazon in Netherlands
amazon.nlAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- ACM ConsuWijzer: Report a problem with a webshop to the consumer regulator, and find sample letters for contacting the company. ACM uses reports to supervise companies; it does not mediate individual disputes.
- ECC Nederland: Free help with a dispute against a genuine trader in another EU country, Iceland, Norway or the UK. It is for real traders, not scam websites.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Amazon in Sweden
amazon.seAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Konsumentverket (Swedish Consumer Agency) (0771-525 525): Advice on a purchase by phone, chat or form, and a way to report a trader.
- ARN (National Board for Consumer Disputes): Government board that rules on disputes between consumers and businesses; its decisions are recommendations. Complain to the business first.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Amazon in Poland
amazon.plAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- UOKiK consumer advice hotline (801 440 220): Free consumer advice by phone, with referral to local consumer ombudsmen. Working days 10:00 to 18:00; calls are charged at your operator's rate.
- ECK Polska (European Consumer Centre): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. It is for real traders, not scam websites.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Amazon in Turkey
amazon.com.trAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
Amazon in India
amazon.inAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- National Consumer Helpline (NCH) (1915): Register a complaint against an online seller or shopping site; the helpline tries to settle it with the company before court. Toll-free 1915 from 8am to 8pm, or WhatsApp +91 8800001915.
- National Cyber Crime Reporting Portal: Report online fraud, such as a fake shopping site or a payment scam, to the police.
Amazon in Japan
amazon.co.jpAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Consumer Hotline 188 (NCAC and local consumer centres) (188): Call 188 to reach your nearest local consumer centre for advice. On weekends and holidays, if local centres are closed, the national centre answers from 10:00 to 16:00.
Amazon in Canada
amazon.ca- Customer service:1-877-586-3230
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: Use Report a Security Issue, linked from Amazon's Report a scam help page.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Canadian Anti-Fraud Centre / Report Cybercrime and Fraud (1-888-495-8501): Report a fake online shop or other fraud, as a victim or witness, even anonymously. The centre records reports and shares them with police; your local police investigate.
- Federal, provincial and territorial consumer affairs offices: Find your province or territory's consumer office, which handles complaints about a business. Contact the business first.
Amazon in Australia
amazon.com.auAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Scamwatch (ACCC): Report a scam, including a fake online shop or scam website. Scamwatch collects reports to warn others; the ACCC does not resolve individual disputes. If you paid, contact your bank or card provider straight away.
- State and territory consumer protection agencies: Your state or territory consumer agency can help you work out a solution with a business. Choose your state or territory. In New South Wales, call NSW Fair Trading on 13 32 20.
Amazon in Mexico
amazon.com.mxAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: Use Report a Security Issue, linked from Amazon's Report a scam help page.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
Amazon in Brazil
amazon.com.brAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: Use Report a Security Issue, linked from Amazon's Report a scam help page.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
Email: [email protected]
If Amazon won’t help:
- Consumidor.gov.br (SENACON): Free government platform that sends your complaint straight to the company. You need a gov.br account at silver or gold level, and the company must be on the platform. It has 10 days to reply.
Amazon in United Arab Emirates
amazon.aeAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Ministry of Economy and Tourism: Consumer Complaints (800-1222): File a consumer complaint against a seller.
Amazon in Saudi Arabia
amazon.saAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
Amazon in Egypt
amazon.egAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- Consumer Protection Agency (CPA) (19588): File a consumer complaint. Complain to the seller first, and attach your invoice and other documents.
Amazon in Singapore
amazon.sgAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the estimated delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- CASE (Consumers Association of Singapore) (6277 5100): First stop for a consumer complaint; CASE can negotiate or mediate with the business. If that fails, you can take your claim to the Small Claims Tribunal.
- Competition and Consumer Commission of Singapore (CCS): The consumer regulator; it does not help with individual disputes or refunds, and points shoppers to CASE.
Amazon in Belgium
amazon.com.beAmazon publishes no customer-care phone number here. Any number claiming to be Amazon support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app or website: Your Orders › select the order › Problem with order. If the seller doesn't fix it, request an A-to-z Guarantee claim.
Report a seller or listing: On the product page, sign in, choose Report an issue with this product, and follow the prompts.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
If Amazon won’t help:
- ConsumerConnect (FOD Economie): Report a breach of consumer law to the Economic Inspectorate. It does not settle your dispute or open a file for every report. Report a crime to your local police.
- ECC Belgium: Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. It is for real traders, not scam websites.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Checked on Amazon’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.