Senegal: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Senegal, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Senegal.
- Report the crime to the police: see who handles cybercrime in Senegal.
Shopping platforms in Senegal
Jumia in Senegal
jumia.sn- Customer service (mobile):+221 30 102 21 22(Mon-Sat 9:00-18:00)
- Customer service (landline):+221 33 922 57 57(Mon-Sat 9:00-18:00)
- WhatsApp:+221 33 922 57 57
Report a problem or scam: Call or WhatsApp Jumia customer service with your order number. For payment problems, email JumiaPay disputes.
JumiaPay customer protection: If you paid with JumiaPay and accepted the order, you are protected if the item does not match its description or does not work properly. Claim 7 days after delivery; JumiaPay disputes up to 60 days after payment.
Email: [email protected], [email protected]
Also used in Senegal
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.