Coupang: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Coupang? Here are the official ways to report it in South Korea, read on Coupang’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Coupang will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Coupang app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Coupang
- For marketplace items, Coupang says it is only the intermediary and not a party to the sale. Disputes with a seller go through Coupang's Trust Management Center.
Coupang in South Korea
coupang.com- Customer Center (call charges apply):1577-7011
Report a problem or scam: In the app: My Coupang › Customer Center. To report a listing, open the product page › Product inquiry › Report.
Report a seller or listing: On the product page: Product inquiry › Report. You can also email the Trust Management Center at [email protected].
Fake Coupang messages or sites: Only trust https://www.coupang.com/ and the notices in the app (My Coupang › Customer Center › Coupang Notices). If you lost money to a scam text, report it to the police (112) or the Financial Supervisory Service.
Email: [email protected]
- Texts from Coupang's customer center number 1577-7011 show a 'verified sender' label and the Coupang logo on supported Android phones.
- Scammers posing as sellers or Coupang staff ask for upfront payment for 'review' or 'marketing' events. Do not pay, click links or call numbers in these messages.
Checked on Coupang’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.