Vietnam: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Vietnam, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Vietnam.
- Report the crime to the police: see who handles cybercrime in Vietnam.
Shopping platforms in Vietnam
Shopee in Vietnam
shopee.vnShopee publishes no customer-care phone number here. Any number claiming to be Shopee support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: In the app: Tôi (Me) › Trò chuyện với Shopee (Chat with Shopee). Support is free and open around the clock.
Report a seller or listing: In the app: shop page › Thêm (More) › Tố cáo người dùng này, choose a reason such as scam or fake goods.
Shopee Đảm Bảo (Shopee Guarantee): You can request a return or refund in the app. If the order is not delivered on time, request a refund with the reason 'not received'. Claim within 15 days of the order showing as delivered.
Fake Shopee messages or sites: Calls from Shopee show the caller name SHOPEE or a number ending in 1221. Shopee never asks you to move to Zalo or Facebook. If unsure, check with Chat with Shopee.
- Shopee Vietnam has no phone number for you to call: any number offering Shopee customer service is fake.
- Beware of fake refund or return requests from people posing as sellers or as Shopee.
Also used in Vietnam
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.