JD.com: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be JD.com? Here are the official ways to report it in China, read on JD.com’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. JD.com will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official JD.com app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
JD.com in China
jd.com- JD Mall customer service:950618(24 hours)
- Items from third-party sellers:400-610-1360(24 hours)
- JD Worldwide (全球购) orders and after-sales:400-606-9933(09:00-24:00)
- JD Logistics deliveries:950616(08:00-22:00)
- Consumer rights hotline:400-606-7733
Report a problem or scam: Help Center › Contact customer service, then use online chat or call the number below.
Report a seller or listing: On the product page, tap Customer Service. To report illegal or harmful content, call 400-656-1155.
7-day no-reason returns (7天无理由退货): Covers goods sold by JD itself (self-operated) that are returned in good condition. Some product types are excluded, and items from third-party sellers have a separate after-sales policy. Claim within 7 days of signing for the goods, counted from the day after delivery.
- JD's main customer service number in mainland China is 950618. Check any other number claiming to be JD against the list on JD's help centre.
If JD.com won’t help:
- National 12315 platform (SAMR) (12315): National platform for consumer complaints, including online shopping.
Checked on JD.com’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.