Brazil: How to Report Online Shopping Fraud

Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.

Report a seller or listing: Use Report a Security Issue, linked from Amazon's Report a scam help page.

A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.

Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.

Forward phishing to: [email protected]

Email: [email protected]

Report a problem or scam: Contact Americanas customer service (SAC) with your order number.

Report a seller or listing: Contact customer service (SAC) with your order number about any problem with a partner-store order.

Americanas marketplace guarantee: For orders from partner stores on the Americanas marketplace, Americanas says it guarantees a secure purchase and delivery of the order. Brazil's Consumer Code right to cancel online purchases also applies.

Fake Americanas messages or sites: Check you are on the official Americanas site or app and that emails come from official Americanas addresses. Report fake ads, profiles and sites through the Americanas security guide.

• Be suspicious of offers that show only one payment method. Americanas accepts credit card, boleto, in-store payment and Pix.

Report a problem or scam: Open the order in My orders › Exchanges and returns, or contact customer service (SAC).

Report a seller or listing: For a partner-store order, open it in My orders › Exchanges and returns, or contact customer service (SAC).

Exchanges and returns: You can ask to return a purchase within 7 calendar days of receiving it, under Brazil's Consumer Code. Items from partner stores cannot be exchanged, only cancelled. Claim within 7 calendar days of receipt.

Fake Magazine Luiza (Magalu) messages or sites: Magalu's security page lists its official brands and sites and explains how to spot fake sites, fake profiles and fake AI videos. Report anything suspicious to customer service.

Forward phishing to: [email protected]

Email: [email protected]

• Magalu never asks for passwords, personal or financial details by phone, SMS, WhatsApp, email or social media.
• Magalu does not use Pix keys based on CPF, CNPJ, email or phone. The Pix code is generated at checkout.

Report a problem or scam: In the app or on the website: My purchases › select the purchase › open a claim under Compra Garantida.

Report a seller or listing: Report the listing or seller from the listing page, or open a claim from your purchase.

Compra Garantida: Get your money back if the item does not arrive, is different from the listing or faulty, or in some cases if you change your mind. QR code payments, payments outside Mercado Livre, money transfers and excluded categories are not covered. Claim Not received: within 28 days of the purchase date. Regret or a problem with the item: up to 30 days after you receive it, depending on the reason..

Fake Mercado Libre messages or sites: Mercado Livre only contacts you through its website, app, emails from mercadolivre.com.br or mercadopago.com.br, or WhatsApp with the green verified tick. Report anything else via Help › Security.

• Keep every deal inside Mercado Livre: moving to WhatsApp, email or Facebook with a seller leaves you open to fraud.
• Official emails come only from mercadolivre.com.br and mercadopago.com.br. Check the domain letter by letter.

Report a problem or scam: Report the user in the chat (three dots › Denunciar) and contact OLX through the Fale Conosco chat in the help centre. For an order paid through OLX, open mediation within 48 hours of receiving it.

Report a seller or listing: In the chat, tap the three dots › Denunciar.

Garantia da OLX: For purchases paid through OLX, covers items that don't match the listing or chat, arrive in a different colour or version, or don't arrive because of a transport problem. It is not insurance and does not cover a change of mind; don't confirm receipt until you have checked the item. Claim within 48 hours of receiving the item, before payment is released.

Fake OLX messages or sites: OLX never messages you through your listing chat, never makes video calls and never charges a fee to release a payment. Sale notices come only from its verified WhatsApp account; check suspicious messages at https://validador.olx.com.br/.

• OLX never asks for payment details by email or WhatsApp.
• Keep the negotiation on OLX and be wary if someone asks to move to WhatsApp.

Report a problem or scam: In the app: Eu › Central de Ajuda › Atendimento ao Cliente › Chat Shopee.

Report a seller or listing: In the app: chat › ⋯ › Denunciar esse usuário, or the seller's page › more options › Denunciar usuário.

Garantia Shopee: If the seller does not ship on time you are refunded automatically. If the order does not arrive, or is wrong or damaged, you can request a refund or return in the app. Claim within 7 days of receiving the order.

Fake Shopee messages or sites: Shopee never asks you to pay shipping or fees outside the app, never sends prize texts and never offers jobs on WhatsApp.

• Shopee Brazil has no phone number: its voice support is an in-app call, so any number claiming to be Shopee is fake.
• Sent a Pix to a scammer from your Shopee account? Request a refund in the app within 80 days: Pix › Extrato Pix › choose the payment › solicitar um reembolso. A refund is not guaranteed.