Nykaa: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Nykaa? Here are the official ways to report it in India, read on Nykaa’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Nykaa will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Nykaa app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Nykaa in India
nykaa.com- Customer service (toll free):1800-267-4444(8 am to 10 pm, every day)
Report a problem or scam: Call customer service or email [email protected] with your order number.
Nykaa Easy Return Policy: Items must come back unused in their original packaging with seals and labels intact; damaged, defective or wrong items can also be returned. The refund follows once Nykaa receives and checks the item. Claim within 15 days of delivery.
Fake Nykaa messages or sites: Never share personal or payment details with callers or messages claiming to be Nykaa. Report such attempts to Nykaa customer service or its Grievance Officer.
Email: [email protected]
If Nykaa won’t help:
- Nykaa Grievance Officer (Pratiek Varma): [email protected]. Contact customer service first: Nykaa may send grievance emails back to [email protected] if you have not (source)
- National Consumer Helpline (NCH) (1915): Register a complaint against an online seller or shopping site; the helpline tries to settle it with the company before court. Toll-free 1915 from 8am to 8pm, or WhatsApp +91 8800001915.
- National Cyber Crime Reporting Portal: Report online fraud, such as a fake shopping site or a payment scam, to the police.
Checked on Nykaa’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.