Ukraine: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Ukraine, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Ukraine.
- Report the crime to the police: see who handles cybercrime in Ukraine.
Shopping platforms in Ukraine
OLX in Ukraine
olx.uaOLX publishes no customer-care phone number here. Any number claiming to be OLX support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: Press 'Поскаржитися' (Report) at the bottom of the ad, choose 'Шахрайство' (fraud), then say whether you became a victim or suspect fraud. OLX may not reply to each report individually.
Report a seller or listing: Use the report button on the ad, as above.
Fake OLX messages or sites: A request by SMS or Viber for a code, or for following a link to receive payment, is phishing.
- OLX Ukraine publishes no phone number or email: support is through the chat in its help-centre articles.
Also used in Ukraine
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.