Kazakhstan: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Kazakhstan, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Kazakhstan.
- Report the crime to the police: see who handles cybercrime in Kazakhstan.
Shopping platforms in Kazakhstan
OLX in Kazakhstan
olx.kzReport a problem or scam: Send a complaint through the feedback form: in the app, Profile › Help › scroll down › 'Напишите нам'. Replies come by email, 9:00 to 19:00 Astana time.
Report a seller or listing: Complain through the feedback form with payment proof, chat screenshots, the user's name or phone number and the ad link.
- Watch for prepayment scams: a very low price, a seller who avoids calls or meeting, and a request for a deposit. Don't pay in advance.
Also used in Kazakhstan
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.