Nigeria: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Nigeria, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Nigeria.
- Report the crime to the police: see who handles cybercrime in Nigeria.
Shopping platforms in Nigeria
Jumia in Nigeria
jumia.com.ng- Customer care:0201 888 1106(Mon-Fri 8 am-6 pm; public holidays 9 am-3 pm)
- WhatsApp:+234 913 936 8685
Report a problem or scam: Use the Contact Us form to report suspicious requests or unauthorised payments. For card fraud, call your bank first.
Report a seller or listing: Use the 'Report a Product' form in the Jumia Help Center.
Jumia customer protection (JumiaPay): Faster refunds when you return a damaged, wrong or counterfeit item. JumiaPay also handles payment disputes and says it will compensate unauthorised transactions. Claim Returns: 7 days after delivery (15 for Jumia Mall). JumiaPay disputes: up to 60 days after payment..
Fake Jumia messages or sites: Report anyone claiming to be Jumia staff and asking for card details through the Contact Us form.
Email: [email protected]
Konga in Nigeria
konga.com- Customer support:0708 063 5700
- Customer support:0201 888 3435
Report a problem or scam: Call or email Konga customer support with your order number.
Email: [email protected]
Also used in Nigeria
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
FCCPC (Federal Competition and Consumer Protection Commission)
File and track a consumer complaint online.
You need to sign up or log in with Google. FCCPC says redress takes from one to 45 days.
Phone: 0805 600 2020
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.