AliExpress: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be AliExpress? Here are the official ways to report it in Worldwide, read on AliExpress’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. AliExpress will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official AliExpress app or website (steps below), not through a link or number you were sent.
- AliExpress has no public customer-care phone number. Any number claiming to be AliExpress support is a scam.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about AliExpress
- AliExpress publishes no customer service phone number: support is through 24/7 online chat in the Help Center, so any phone number claiming to be AliExpress is fake.
AliExpress (worldwide)
aliexpress.comAliExpress publishes no customer-care phone number here. Any number claiming to be AliExpress support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: Message the seller first. Then go to My Orders › the order › Return/Refund, pick a reason, upload evidence and submit to open a dispute.
Report a seller or listing: Use the order dispute (Return/Refund) flow for the order.
Buyer Protection: Refund if the item doesn't match the description or photos, arrives damaged or incomplete, or doesn't arrive within the guaranteed delivery time. Some items, such as underwear, food, batteries and custom items, can't be returned. Your local consumer rights still apply. Claim Within 15 days of receiving the item; for items that never arrive, within the delivery time shown on the order.
Checked on AliExpress’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.