Alibaba.com: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Alibaba.com? Here are the official ways to report it in Worldwide, read on Alibaba.com’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Alibaba.com will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Alibaba.com app or website (steps below), not through a link or number you were sent.
- Alibaba.com has no public customer-care phone number. Any number claiming to be Alibaba.com support is a scam.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Alibaba.com
- Alibaba.com publishes no support phone number in its buyer Help Center, only online chat: treat any phone number claiming to be Alibaba support as fake.
- Trade Assurance only covers payments made through Alibaba.com. A supplier asking for a direct bank transfer is a warning sign.
Alibaba.com (worldwide)
alibaba.comAlibaba.com publishes no customer-care phone number here. Any number claiming to be Alibaba.com support (on Google, social media or a call you received) is a scam. Use the official app or help page below.
Report a problem or scam: Contact the supplier first. If that fails, submit a complaint case and escalate it to the Alibaba.com dispute team (Trade Assurance Order Dispute or Offline Trade Dispute).
Trade Assurance: Free for buyers. Your payment is held until you confirm receipt, and if quality or shipping date differ from the Trade Assurance order, Alibaba.com mediates and may refund. Payments made outside the platform are not covered. Claim Until 30 days after you confirm receipt.
Checked on Alibaba.com’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.