Namshi: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Namshi? Here are the official ways to report it in 2 countries, read on Namshi’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Namshi will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Namshi app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Namshi
- Check any Namshi number against the Contact Us page on help.namshi.com before calling.
Namshi in United Arab Emirates
namshi.com- Customer care (toll-free):800 626 744(8 AM to 12 AM)
Report a problem or scam: For any order problem, call Namshi Customer Care or email [email protected].
Namshi returns and exchanges: Unused items with all tags, the security tag loop and original packaging can be returned or exchanged. Refunds go to the original payment method after a quality check. Claim within 14 days of receiving the order.
Fake Namshi messages or sites: Report suspicious calls or messages claiming to be Namshi to [email protected].
Email: [email protected]
- Never read out an OTP to a caller: Namshi codes are only for logging in on the Namshi app or website.
If Namshi won’t help:
- Ministry of Economy and Tourism: Consumer Complaints (800-1222): File a consumer complaint against a seller.
Namshi in Saudi Arabia
namshi.com- Customer care (toll-free):800 2466 744
Report a problem or scam: For any order problem, call Namshi Customer Care or email [email protected].
Namshi returns and exchanges: Unused items with all tags, the security tag loop and original packaging can be returned or exchanged. Refunds go to the original payment method after a quality check. Claim within 14 days of receiving the order.
Fake Namshi messages or sites: Report suspicious calls or messages claiming to be Namshi to [email protected].
Email: [email protected]
- Never read out an OTP to a caller: Namshi codes are only for logging in on the Namshi app or website.
Checked on Namshi’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.