Wallapop: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Wallapop? Here are the official ways to report it in Spain, read on Wallapop’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Wallapop will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Wallapop app or website (steps below), not through a link or number you were sent.
- Wallapop has no public customer-care phone number. Any number claiming to be Wallapop support is a scam.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Wallapop
- Wallapop never asks for login or card details outside the platform and never contacts you by chat.
- Do not pay by Bizum or bank transfer outside Wallapop, or move the chat to WhatsApp.
Wallapop in Spain
wallapop.comReport a problem or scam: Open the conversation, tap the three-dot icon, choose the reason and add details; you can also report the item or block the user. If you were defrauded, file a police complaint (denuncia).
Report a seller or listing: Report the user or the item from the conversation (three-dot menu).
Wallapop Protección (Wallapop shipping): For purchases sent with Wallapop shipping, payment is held until you confirm. You can open a dispute for a wrong item, poor condition or a damaged or lost parcel. Claim within 48 hours of the parcel being marked delivered.
Fake Wallapop messages or sites: Official emails come from @wallapop.com, @ban.wallapop.com or @info.wallapop.com. Ignore links promising 'extra protection' or payment: they steal your login.
If Wallapop won’t help:
- Ministerio de Consumo: how to make a consumer complaint: Government guide to making a consumer complaint, including complaint forms and consumer arbitration.
- INCIBE 017 cybersecurity helpline (017): Free state helpline for advice after online fraud.
- CEC-Espana (European Consumer Centre): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. It is for real traders, not scam websites.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Checked on Wallapop’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.