Falabella: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Falabella? Here are the official ways to report it in 3 countries, read on Falabella’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Falabella will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Falabella app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Falabella in Chile
falabella.com/falabella-cl- Customer service:600 329 2002(Mon-Sat 09:00-19:00)
- WhatsApp help:+56 9 2417 3100(Virtual assistant at any time; staff Mon-Sat 09:00-19:00)
Report a problem or scam: Contact customer service by phone or WhatsApp with your order number.
Report a seller or listing: Contact customer service with your order number.
Right of withdrawal and legal guarantee: Falabella has no separate buyer-protection programme. Your consumer-law rights apply, including the right to withdraw from a purchase and the legal guarantee.
Falabella in Colombia
falabella.com.co- Help, requests and complaints:+57 1 587 7776(Virtual assistant at any time; staff Mon-Sat 09:00-19:00)
Report a problem or scam: Fill in the complaints form (PQR) with your order number.
Report a seller or listing: Use the complaints form (PQR) with your order number.
Right of withdrawal and legal guarantee: Falabella has no separate buyer-protection programme. Your consumer-law rights apply, including the right to withdraw from a purchase and the legal guarantee.
- If Falabella does not resolve your complaint, you can go to Colombia's consumer regulator, the SIC.
Falabella in Peru
falabella.com.peReport a problem or scam: Use the WhatsApp virtual assistant in the Falabella help centre, or file in the Libro de reclamaciones (official complaints book) linked in the site footer.
Report a seller or listing: Contact the help centre with your order number.
Right of withdrawal and legal guarantee: Falabella has no separate buyer-protection programme. Your consumer-law rights apply, including the right to withdraw from a purchase and the legal guarantee.
- Falabella Peru's published phone and WhatsApp numbers are for buying by phone, not for complaints.
Checked on Falabella’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.