South Korea: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in South Korea, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in South Korea.
- Report the crime to the police: see who handles cybercrime in South Korea.
Shopping platforms in South Korea
Coupang in South Korea
coupang.com- Customer Center (call charges apply):1577-7011
Report a problem or scam: In the app: My Coupang › Customer Center. To report a listing, open the product page › Product inquiry › Report.
Report a seller or listing: On the product page: Product inquiry › Report. You can also email the Trust Management Center at [email protected].
Fake Coupang messages or sites: Only trust https://www.coupang.com/ and the notices in the app (My Coupang › Customer Center › Coupang Notices). If you lost money to a scam text, report it to the police (112) or the Financial Supervisory Service.
Email: [email protected]
- Texts from Coupang's customer center number 1577-7011 show a 'verified sender' label and the Coupang logo on supported Android phones.
- Scammers posing as sellers or Coupang staff ask for upfront payment for 'review' or 'marketing' events. Do not pay, click links or call numbers in these messages.
Gmarket in South Korea
gmarket.co.kr- Customer Center, members and non-members (call charges apply):1566-5701(Weekdays 09:00-18:00)
- Membership customers only (call charges apply):1522-5700(Daily 09:00-18:00)
Report a problem or scam: Contact the Customer Center or the Safe Trade Center. You can also file a report with the national Cyber Crime Reporting System: https://ecrm.cyber.go.kr/minwon/main
Report a seller or listing: Report a seller through the Safe Trade Center. For counterfeit items, use the VeRO Program link in the site footer.
Also used in South Korea
Cross-border shopping apps with one worldwide help centre:
Every contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.