Cdiscount: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Cdiscount? Here are the official ways to report it in France, read on Cdiscount’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Cdiscount will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Cdiscount app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Cdiscount
- If someone calls claiming to be Cdiscount, hang up and call a number from Cdiscount's own legal notice, not the number that called you.
Cdiscount in France
cdiscount.com- Customer service (Ligne Conseil, from France, 0.70 EUR/min plus call price):3979(Monday to Sunday, 9:00 to 21:00)
Report a problem or scam: For illegal or suspicious listings, use the notification form linked at the bottom of every Cdiscount page. For other problems, use Espace Client › contact, or call the line below.
Report a seller or listing: Complain about a marketplace seller from Mes commandes in your account; Cdiscount can step in.
If Cdiscount won’t help:
- SignalConso (DGCCRF): Report a problem with an online purchase or delivery; the consumer authority (DGCCRF) may step in. Use the online form only. You can choose to let the company see your report so it can reply.
- Cybermalveillance.gouv.fr (17Cyber): Official online help for victims of online fraud and cybercrime.
- Consumer Redress in the EU (dispute resolution bodies): Find an official body that can settle a dispute with a genuine trader in an EU country, Norway or Iceland.
- European Consumer Centres Network (ECC-Net): Free help with a dispute against a genuine trader in another EU country, Iceland or Norway. Contact the centre in the country where you live. It is for real traders, not scam websites.
Checked on Cdiscount’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.