Canada: How to Report Online Shopping Fraud
Fake seller, an order that never arrived, a refund that was refused, or a call from a fake “customer care” number? Here is how to report it to the shopping platforms people use in Canada, and where to go if the platform won’t help.
Do this first
- Never call a “customer care” number from Google, social media or a message. Many shopping platforms have no phone line at all, and those numbers belong to scammers.
- Report the problem inside the official app or website of the platform you used (details below).
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line straight away: see bank fraud lines in Canada.
- Report the crime to the police: see who handles cybercrime in Canada.
Shopping platforms in Canada
Amazon in Canada
amazon.ca- Customer service:1-877-586-3230
Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.
Report a seller or listing: Use Report a Security Issue, linked from Amazon's Report a scam help page.
A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest possible delivery date.
Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.
Forward phishing to: [email protected]
eBay in Canada
ebay.caReport a problem or scam: Problem order: open a request in the Resolution Centre (resolution.ebay.ca) and ask eBay to step in if the seller doesn't fix it. Fake email: forward it as an attachment to [email protected]. Account misuse: use Help & Contact on ebay.ca after signing in.
Report a seller or listing: Use 'Report this item' at the bottom of the listing. For a paid order, open an Item Not Received or Return request, then choose 'Ask eBay to step in' in the Resolution Centre.
eBay Money Back Guarantee: Covers items that don't arrive, arrive damaged or faulty, or don't match the listing, when you paid through eBay checkout. Claim Within 30 days after the estimated or actual delivery date.
Fake eBay messages or sites: Forward fake eBay emails to [email protected]. If someone calls claiming to be eBay, don't call them back; contact eBay through Help & Contact on ebay.ca. Genuine eBay messages also appear in your eBay Messages inbox.
Forward phishing to: [email protected]
- eBay will never ask for your password or card details by email or phone.
Poshmark in Canada
poshmark.caReport a problem or scam: Open a return case in the Poshmark app or website, with photos, within 72 hours of delivery. Emailing support does not open a case.
Report a seller or listing: Open a return case as above.
Posh Protect: Covers items that never ship or don't match the listing, such as undisclosed damage, a wrong or missing item, or an item that is not authentic. It does not cover a change of mind, trades or deals made off Poshmark. Claim within 72 hours of delivery.
Fake Poshmark messages or sites: Forward suspicious emails claiming to be from Poshmark to [email protected].
Forward phishing to: [email protected]
Email: [email protected]
- Posh Protect does not cover trades or payments made off Poshmark.
Walmart in Canada
walmart.ca- Customer Care:1-800-328-0402
Report a problem or scam: Report fraud to the Canadian Anti-Fraud Centre (1-888-495-8501). For order problems, use the Walmart.ca Help Centre or call Customer Care.
- No government body, police force or the CRA accepts gift cards as payment.
Also used in Canada
Cross-border shopping apps with one worldwide help centre:
If the platform won’t help
Canadian Anti-Fraud Centre / Report Cybercrime and Fraud
Report a fake online shop or other fraud, as a victim or witness, even anonymously.
The centre records reports and shares them with police; your local police investigate.
Phone: 1-888-495-8501
Official websiteFederal, provincial and territorial consumer affairs offices
Find your province or territory's consumer office, which handles complaints about a business.
Contact the business first.
Official websiteEvery contact here was read on the platform’s or regulator’s own website. If something has changed, tell us. See all countries and platforms in E-commerce Fraud Help.