India: How to Report Online Shopping Fraud

Report a problem or scam: Sign in to AJIO Customer Care (ajio.com/selfcare) and raise the issue against your order.

Report a seller or listing: Raise it with AJIO Customer Care for that order, or with the Grievance Officer.

AJIO returns and refunds: Return and exchange rules depend on the category and are shown on the product page. Refunds are made only after the returned item passes quality checks, and smartphones and similar electronics cannot be returned. Claim depends on the category; check the product page.

• AJIO's terms list only email contacts for complaints. Before calling any 'AJIO customer care' number, check it inside the official app.

Report a problem or scam: In the app or website: Your Orders › select the order and contact Customer Service. For seller orders, request an A-to-z Guarantee claim if the seller doesn't fix it.

Report a seller or listing: On the product page (desktop), sign in, choose Report an issue with this product, then This product or content is illegal, unsafe or suspicious.

A-to-z Guarantee: Covers items bought from third-party sellers that never arrived, or arrived damaged, defective or not as described, when the seller doesn't resolve it. Digital items and services are not covered. Claim within 90 days of the latest estimated delivery date.

Fake Amazon messages or sites: Forward a suspicious email, text or call details to [email protected] to check it, and report scams to [email protected]. Real Amazon messages also appear in Message Center in your account.

Forward phishing to: [email protected]

Report a problem or scam: Call customer support or email [email protected] with your order number.

bigbasket returns and exchanges: Products bought from and delivered by bigbasket can be returned or exchanged within the window on the product page, unless marked non-returnable. Claim within the window shown on the product page.

Email: [email protected]

• bigbasket publishes one support number, 1860-123-1000, and the email [email protected].

Report a problem or scam: In the app or on the website: My Orders › select the order › Help, then chat with Flipkart support.

Report a seller or listing: Raise it with Flipkart support through the Help Centre (My Orders › Help), or escalate to the Grievance Officer.

Flipkart returns and replacement: Return and replacement rules depend on the product category and seller, and the product page shows the exact terms. Refunds on returns are processed after the seller receives the item. Claim usually within 2 to 10 days of delivery, depending on the category.

• Flipkart handles order help through Help Centre chat, not a customer-care phone line. The 044 numbers on its website are office and Grievance Officer lines.
• Flipkart's published numbers are Chennai (044) landlines, not toll-free 1800 numbers: treat any other 'Flipkart customer care' number as fake.

Report a problem or scam: Contact customer support by phone, WhatsApp (70003 70003) or app chat, and keep your ticket number.

Report a seller or listing: Complain to customer support first. Report abuse on the platform or breaches of the terms to the Grievance Officer.

JioMart returns: Items with size or fit issues, or that arrive damaged, defective or wrong, can be returned under the category rules. If an order is marked delivered but you did not get it, tell support within 24 hours. Claim within 7 to 10 days of delivery, depending on the category.

Email: [email protected]

Report a problem or scam: Use the Help section in the Meesho app for problems with an order.

Meesho returns and refunds: Returns, exchanges or refunds are allowed within the period shown on each product page. Some products only offer a return for wrong or defective items. Claim within the period shown on the product page.

Fake Meesho messages or sites: Meesho warns that fake offers and fraudulent callers impersonate it. Its staff never ask for your password, PIN, CVV or money to release a prize.

• Meesho’s website lists no customer-care phone number. Contact Meesho only through Help in the app, never through a number found on Google, social media or a call you received.

Report a problem or scam: Sign in, open Contact Us (myntra.com/contactus or in the app), select your order and raise the issue.

Report a seller or listing: Raise problems with a seller's product through Contact Us for that order.

Myntra returns: Create a return from your orders in the app or on the website. Prepaid refunds go back to the original payment method, and some products cannot be returned.

Fake Myntra messages or sites: Myntra and its delivery partners never ask for your card PIN or net-banking or mobile-banking passwords. Ignore calls or emails about lucky draws or gifts that ask for them.

• The only phone number on Myntra's terms is the Grievance Officer line. For order help, use Contact Us in the app or on the website.

Report a problem or scam: Call customer service or email [email protected] with your order number.

Nykaa Easy Return Policy: Items must come back unused in their original packaging with seals and labels intact; damaged, defective or wrong items can also be returned. The refund follows once Nykaa receives and checks the item. Claim within 15 days of delivery.

Fake Nykaa messages or sites: Never share personal or payment details with callers or messages claiming to be Nykaa. Report such attempts to Nykaa customer service or its Grievance Officer.

Email: [email protected]

Report a problem or scam: Report it to your local cyber cell or police. Then email [email protected] with the Ad ID, payment proof and chat history, or call the OLX anti-fraud helpline.

Report a seller or listing: On the ad, open the seller's profile › three dots › Report User and choose Fraud, or use 'Report this ad' below the description. Follow up by email to [email protected].

Fake OLX messages or sites: OLX will never ask for your OTP, UPI PIN, bank or card details, or your OLX login. Never scan a QR code to receive money.

Forward phishing to: [email protected]

Email: [email protected], [email protected]

• OLX does not hold payments or guarantee deals between users. Don't pay an advance or token amount before you have checked the product.

Report a problem or scam: Use the web forms on Quikr's Contact Us page, or email [email protected].

Report a seller or listing: Use the Report Ad link on the ad's page.

Fake Quikr messages or sites: Quikr never emails you offering buyer protection or a payment system. Money sent through such emails goes to fraudsters.

Forward phishing to: [email protected]

Email: [email protected]

• 1800 200 4141 is only Quikr's missed-call line for verifying your mobile number when posting an ad. It is not a helpline.
• Never pay brokerage or import fees, refund an overpayment cheque or use an escrow site that a buyer or seller suggests: these are common scams on Quikr.

Report a problem or scam: Raise complaints through My Orders in the app or on the website.

Report a seller or listing: Email the Grievance Officer at [email protected] with your name and contact details, the link to the listing and why it is a problem.

Snapdeal 7 Days Easy Returns: Return or replace an item with its tags and packaging intact. Snapdeal arranges the courier pickup. Claim within 7 days of delivery.

Fake Snapdeal messages or sites: Snapdeal never asks for financial details or advance payments to release rewards, and its offers appear only on its website and app. Ignore calls, texts or emails about lucky-draw prizes.

• Snapdeal publishes no call-centre helpline: complaints go through My Orders. Its website footer links to a WhatsApp help chat on 8130222868.

Report a problem or scam: Call the helpline or use CLiQ Care, with your order number ready.

Tata CLiQ returns: Return rules depend on the product. Request a return through CLiQ Care or the helpline; the refund follows once the seller checks the returned item. Claim up to 7 days from delivery, depending on the product (see the product page).

• Tata CLiQ lists a single helpline, 022-68078282, on its contact page, which is branded for Tata CLiQ Fashion orders.