Saudi Arabia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Saudi Arabia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Saudi Arabia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Saudi National Bank (SNB / AlAhli)
Bank- Fraud reports and complaints (free, inside Saudi Arabia):800 116 0131
- Customer care:920001000
Email: [email protected]
Al Rajhi Bank
Bank- Fraud line (free, inside Saudi Arabia):800 124 4455
- Phone banking:920003344
Email: [email protected]
Riyad Bank
Bank- Customer care and card blocking (inside Saudi Arabia):920002470(24/7)
- From abroad:+966 920002470(24/7)
App or online: In Riyad Online or the Riyad Bank app: stop your card.
Saudi Awwal Bank (SAB)
Bank- Emergencies:800 124 8888
stc bank
Bank- Report financial fraud (inside Saudi Arabia):800 118 0008
- From abroad:+966 920011444
App or online: In the stc bank app, or 'Raise a ticket' on the bank's support page.
Email: [email protected]
If your bank won’t help
SAMA (Saudi Central Bank): complaint against a financial institution
Complaints you could not resolve with a bank, finance company, payment institution or money changer. SAMA's contact centre is open 24/7 on 8001256666, or email [email protected].
File online through SAMA's 'Filing a Complaint Against Financial Institutions' service: log in with Nafath, fill in the form and attach your documents. It is free, and SAMA says bank complaints take about 5 business days.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Saudi Arabia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Saudi Arabia (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.