Singapore: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Singapore.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Singapore.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Singapore
- The Shared Responsibility Framework covers only certain phishing scams, not all fraud, so a refund is not guaranteed.
Bank and payment fraud lines
DBS Bank / POSB
Bank- Fraud and scam hotline (Safety Switch):1800 339 6963
- From overseas:+65 6339 6963
App or online: Call the hotline to activate the DBS Safety Switch. You can also report transfers to a scammer at any DBS or POSB branch.
OCBC Bank
Bank- Hotline: press 8 to report fraud or freeze all accounts and cards:6363 3333
- Hotline (toll-free): press 8 for fraud:1800 363 3333
- From overseas:+65 6363 3333
App or online: Activate the emergency kill switch in the OCBC app or at selected OCBC ATMs.
UOB (United Overseas Bank)
Bank- Fraud and scam hotline:+65 6255 0160(24/7)
- Customer service:1800 222 2121
If your bank won’t help
ScamShield (NCPC/SPF/GovTech)
Government anti-scam site listing every bank's anti-scam hotline. Call the ScamShield Helpline on 1799 (24/7) if you are unsure whether something is a scam.
Contact your bank first, then file a police report: police hotline 1800-255-0000, or 999 if urgent.
Official websiteMAS Shared Responsibility Framework (SRF) guidelines
Sets out who bears the loss from certain phishing scams and how to make a claim.
Report the unauthorised activity to your bank as soon as you can, and no later than 30 days after its alert. Send supporting information, such as a police report, within 3 days. Your bank is your first point of contact.
Official websiteFIDReC (Financial Industry Disputes Resolution Centre)
Where to go if you disagree with your bank's decision on a Shared Responsibility Framework claim.
Official websiteYour rights
- MAS/IMDA Shared Responsibility Framework Guidelines, in force since 16 December 2024. Banks must offer a 24/7 way to report fraud that can block online access to your accounts, send real-time transaction alerts and run fraud surveillance. If a bank or telco breached these duties, it bears the loss from a covered phishing scam. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Singapore lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Singapore (and Recover Funds).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.