Egypt: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Egypt.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Egypt.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Egypt
- We could not verify a fraud line for InstaPay. If you paid through InstaPay, contact the bank that holds the account you paid from.
Bank and payment fraud lines
National Bank of Egypt (NBE)
Bank- Hotline (report a problem or lost card):19623(24/7)
- From abroad:0020 2 19623
- From abroad:0020 2 25941200
App or online: Complaint form on the NBE contact page
Banque Misr
Bank- Call centre (block a lost or stolen card):19888(24/7)
Email: [email protected]
Commercial International Bank (CIB)
Bank- Personal banking hotline:19666
- Personal banking (landline):+202 35679700
App or online: 'Submit a complaint' form on the CIB contact page
Vodafone Cash (Vodafone Egypt)
Mobile moneyNot listed here
We could not confirm contact details on the official website of: Banque du Caire / other banks, InstaPay (IPN, run for Egypt's banks), Orange Cash / e& (Etisalat) Cash. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Central Bank of Egypt: consumer protection complaints
If your bank has not answered within 15 business days, or you reject its second answer.
Complain to your bank first and get a reference number. Then use the CBE complaint form or call the CBE hotline 16777.
Official websiteYour rights
- CBE Consumer Protection Instructions (Feb 2019). Your bank must give you a complaint reference number within 2 business days and reply within 15 business days. If you object, it has another 15 business days to answer; after that you can go to the Central Bank of Egypt. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Egypt lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Egypt (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.