Thailand: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Thailand.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Thailand.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Bangkok Bank
Bank- Call center (cancel lost or stolen card):1333(24/7)
- Call center (landline or from overseas):(66) 0 2645 5555(24/7)
- Credit cards (Visa, Mastercard, UnionPay):(66) 0 2638 4000
- Credit cards (American Express):(66) 0 2638 4400
Email: [email protected]
SCB (Siam Commercial Bank)
Bank- Fraud victims (urgent account suspension):02 777 7575(24/7)
- Call center (fraud, block cards):02 777 7777(24/7)
Email: [email protected]
Report phishing: [email protected]
Krungthai Bank
Bank- Contact center:0-2111-1111
- From overseas:+66-2111-1111
Email: [email protected], [email protected]
Not listed here
We could not confirm contact details on the official website of: Kasikornbank (KBank). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Royal Thai Police online cybercrime portal (hotline 1441)
File an online police report, check suspected mule accounts and find each bank's self-service account-freeze channel. Police cyber hotline: 1441.
Official websiteBank of Thailand: Financial Consumer Protection Center (FCC) 1213
The central bank's hotline, 1213, for complaints against banks.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Thailand lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Thailand (and Recover Your Money).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.